Our Customer Service Unit is an integral part of the superior experience we offer. Situated at our Hyde Park Corner premises, the Customer Service Unit (CSU) is always open to customers who have queries regarding their vehicles. No customer is allowed to feel unwelcome - there is always someone ready to listen and to assist them. This reflects the culture at DPMC to truly care about the customer and sincerely attend to their needs as the customer is always our priority.

Any customer complaints made to the CSU are processed and solved as expeditiously as possible, to the full satisfaction of the customer. In keeping with our philosophy of outstanding service, we attempt as far as possible to minimise inconveniences to customers - in terms of both time and energy.

Continuous improvement is our main aim - and in pursuing this, the CSU conducts regular surveys to obtain customer feedback on products and services provided by DPMC. The surveys involve analyzing customer complaints, obtaining feedback from the relevant departments and taking remedial measures to rectify problems within the company or with our suppliers and partners. The Customer Service Unit also makes regular dealer visits - ensuring that our dealer network is trained and equipped to handle customers courteously and render a service in keeping with the core values of David Pieris Motor Company.